Shipping & Returns

 

Return and Refund Policy: We take customer satisfaction very seriously. Please check your package carefully upon arrival to ensure it has not been damaged during postage. All claims for damaged product(s) must be made within 72hrs of receipt by writing to elixinoleurope@elixinol.com. You will need to provide detailed information (including images) for any product damaged during postage within that time frame. If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date. Please submit this request by writing to elixinoleurope@elixinol.com or call +31 20 299 3179 to speak to Customer Service.

Order Processing, Delivery Method, and Timing: After an order has been received in our system, a processing time of 2 to 5 business days is required to review the order. Shipping times is dependent on location from our fulfilment centres located in the UK and EU. Typical shipping times may vary from 2 to 4 business days (Monday to Friday) after processing times, this does not include any potential for inclement weather, holidays, or backorders. Orders from outside of the UK and EU will experience different delivery times than expressed above. Typical processing times may vary from 5 to 10 business days and shipping times is dependent on entry into the country along with other variables. Dispatch sites have been setup in certain countries that will send the order directly using local couriers for faster shipping. Any duty, import, or general taxes or fees for sending our product to a country outside of the UK and EU will be passed to the consumer, we are not responsible for these extra charges. By placing your order, you accept the terms that an order held by customs or is lost in transit cannot receive a refund. An order that falls under these circumstances will be handled on a case by case basis. We ask that you please inquire with your location legislation before submitting your order.

If a backorder takes place, we will do our best to notify you of the backorder and provide the estimated next shipment date. Orders marked completed will be given tracking information in a form of an email that is sent automatically to you. Please check your Spam inbox if you do not receive this tracking information or you may write to elixinoleurope@elixinol.com.

Our product will be sent via courier or private delivery company.

Our Mailing Address:
ELIXINOL BV
Barbara Strozzilaan 201
1083 HN Amsterdam
The Netherlands